Our customers deserve our best efforts as well as our respect and courtesy.

On the first call from you, our customer, we will let you know:

• what can be done immediately and what will take longer, 
• when it will be done, and 
• who will handle your request.

We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next.

We will have staff available from 9:00 a.m. - 5:00 p.m. Eastern Time, Monday - Friday to answer your calls. If you leave a message, we will return your call within one business day!